FAQ & Shipping
Welcome to our Frequently Asked Questions section.
We hope you find these FAQ’s helpful, however, if you don't find the answers to your questions listed below, please feel free to send us an email at firstname.lastname@example.org
HOW SECURE IS MY PERSONAL INFORMATION?
7 Chakra Store uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline in our privately run secure datacenter.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored.
WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period (1-3 days) before they are dispatched.
- We will notify you by email when your items have been shipped.
Average shipping times*:
Australia, New Zealand
Rest of the World
12-20 days (May take longer depending on region)
*Please note: Due to the COVID-19 outbreak and limited courier / flight availability, waiting times might be longer for certain countries. Please refer to our COVID-19 Policy page for more details.
MY ORDER HAS BEEN SENT, WHY DON'T I SEE THE TRACKING INFORMATION?
Your order has been sent, but sometimes it takes up to 48 hours for tracking information to show up in the tracking system. In some cases, tracking information won't load in a timely manner. This is often the case with our USPS global shipping partners. If your order has a tracking number but has not updated, please rest assured that you will be taken care of. It is our responsibility to take good care of our customers and we take that responsibility very seriously.
HOW MUCH IS THE SHIPPING?
Shipping cost is $2.99 for all countries and for all orders under $25 USD.
We will pay for your shipping on all orders over $25 USD.
DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process.
- Easily view your order status and order history.
- Receive updates detailing our new releases and special promotions.
WHY I HAVE NOT RECEIVED ORDER CONFIRMATION?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send you couple of emails (or text messages if you decided to check out with your phone number only), including an order confirmation, and a shipping notice with a tracking number.
If you believe you may have entered your email wrong please send us an email to email@example.com and we will fix it for you.
WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.
If you have any other questions, please email us at: firstname.lastname@example.org and we will do our best to help you out.
REFUND & RETURNS
We strive for a 100% satisfaction shopping experience, if there are any issues at all please get in touch with us and we will endeavor to resolve any problems or queries that may arise.
If you received an item that has been damaged please email us at: email@example.com
WHERE ARE YOU BASED?
We are based in the United States. To expedite delivery times, our products are stored in multiple fulfillment centers around the world.
I AM HAVING TROUBLE PLACING AN ORDER ONLINE, DO YOU TAKE PHONE ORDERS?
Unfortunately, we are unable to take orders over the phone. You can try placing your order on a different device or browser. If you are still experiencing problems, we are happy to speak with you and assist with troubleshooting orders.
I SENT YOU AN EMAIL, WHEN WILL YOU REPLY?
We make every effort to reply to emails within 24 hours. Our office is closed on weekends, so we will get back to you on the next business day.